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Trust · Grievance RedressalGrievance Redressal
If you have a complaint about Paynancial — your account, a payment, our services or how we handle your personal data — you can raise it with our Grievance Officer.
Mrs. Anjali Sharma
M/S Paynancial Technology Private Limited
Email: hello@paynancial.com
Who handles grievances.
Grievances are handled by Mrs. Anjali Sharma, Grievance Officer, M/S Paynancial Technology Private Limited, based in Patna, Bihar.
To raise a grievance, email hello@paynancial.com with “Grievance” in the subject line, addressed to the Grievance Officer.
For everyday questions about your account, payments or integration, you can also use the Support Center.
What to include in your email.
Giving these details up front helps us find your records and look into the issue without coming back to you for more information.
- 01Who you are
Your name and the email address or mobile number registered with Paynancial.
- 02Your account
Your Paynancial account or merchant ID, if you have one.
- 03The transaction
For a payment issue: the transaction or order reference, the date and the amount.
- 04What happened
A short description of the problem and the outcome you are looking for.
- 05Supporting documents
Screenshots or earlier correspondence, if they help explain the issue.
Never share these details.
Do not include your full card number, CVV, OTP, UPI PIN, passwords or login credentials in a grievance — or share them with anyone who contacts you claiming to be from Paynancial.
For requests about your personal data — access, correction or deletion — the Privacy Policy explains your rights and how to exercise them.